gCMOB Privacy Policy

Aditya Infotech Limited and its Affiliates ("we", "us", "our", or "CP Plus") are committed to protecting your privacy. This Policy describes our practices in connection with information privacy on Personal Data we process through your use of our products and services, for instance the gCMOB Mobile Application (the "App") and its connected Smart Devices.

Before you start using the Services, please carefully read this Policy which details our purposes for collecting and processing your Personal Data, as well as how we use, store, share and transfer your Personal Data.

If you have any questions regarding this Policy, please contact us:

• CP Plus Customer Support: +91-8800952952
• Email: [email protected]

You are not obliged to provide your Personal Data. However, we may be unable to provide certain products and/or Services if you decline to provide such data.

If you are a child under the age of 18, do not use the app.

Definitions

Affiliate means any company, firm or legal entity that is directly or indirectly controlled by CP Plus, directly or indirectly controls CP Plus, jointly with CP Plus controls the same company, or is directly or indirectly under common control of the same company with CP Plus. Affiliates include CP Plus's parent companies, subsidiaries, and such subsidiaries under common control of the same parent company as CP Plus.

Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.

Personal Sensitive Data includes personal biometric information, communication records and contents, health information, transaction information, and precise location information. When we collect Personal Sensitive Data from you, we will generate an explicit notification for your consent before collection.

Smart Devices refers to computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connect wirelessly to a network, including smart cameras, recorders, and video door phones.

1. What Personal Data Do We Collect?

To provide the Services to you, we will ask you to provide necessary Personal Data that is required to provide those Services.

1.1 Information You Voluntarily Provide

Registered Account Data: When you register an account, we may collect your account contact details, such as your email address, username, and login credentials.

Location Information: When you enable location-based functions through permission settings on your mobile device, we will collect and process your location information to enable features such as pairing with your Smart Devices. You may disable this via "App management - Switch on/off Location Information".

Camera: You may use the camera to scan QR codes. We will only obtain information when you actively use the camera. You may opt out via "App management - Switch on/off Camera".

Photo/Video Library: You can use this function to download pictures/videos after turning on storage permission. You may opt out via "App Management - Switch on/off Access storage permissions".

Microphone: You can use the microphone to send voice information, such as one-way/two-way communication with camera/recorder. We only obtain voice information when you voluntarily activate the microphone. You may opt out via "App Management - Switch on/off Microphone".

Storage: The storage permission ensures stable App operation. We access pictures, files, and crash log information from your device's storage. You may opt out via "App Management - Switch on/off Access Storage permissions".

Notifications: We ask for notification permission to send you alerts about Smart Devices or Services, especially for security service alerts. You may opt out via "App Management - Switch on/off Notifications".

1.2 Information We Collect Automatically

Mobile Device Information: We automatically collect mobile device information such as device model number, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

Usage Data: We automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our websites and Services.

Log Information: The system and exception log may be uploaded, including your IP address, language preference setting, operating system version, and date or time of access, to help us identify and resolve problems in a timely manner.

1.3 Video and Audio Data

The App allows you to access and view Surveillance Data captured by Compatible Hardware. This "Surveillance Data" comprises:

• Video (and in some cases audio) recordings, live feeds or streams, and still photographic images
• Readings from physical or virtual sensors, including motion detection, temperature, window/door, passive infrared, water, carbon dioxide, and ambient light sensors

Your Surveillance Data is captured and stored locally on your Compatible Hardware and/or on your device. Neither we nor our service providers will access your Surveillance Data, except:

• With your consent for the limited purpose of providing support services
• To the extent legally compelled, including as required by subpoena, judicial order, or other similar legal process

1.4 Purposes of Processing and Legal Grounds

We collect and use your information to:

• Account Registration & Login: Allow us to complete your registration, communicate with you, and administer your account — Legal basis: Performance of contract
• App Services & Device Management: Add Compatible Hardware, configure settings, use Live View, Playback, and Recording functions — Legal basis: Performance of contract
• Hardware Sharing & Security: Enable device sharing between users and password management — Legal basis: Performance of contract
• Notifications & Alerts: Send alarm notifications and real-time status alerts — Legal basis: Performance of contract
• Customer Communications: Respond to your inquiries, feedback, and complaints — Legal basis: Legitimate interests
• Service Improvement: Analyze product usage and improve our services (using only aggregated, non-identifiable data) — Legal basis: Legitimate interests
• Legal Compliance: Comply with applicable laws, court orders, or government requests — Legal basis: Legal obligation

2. Disclosure of Your Information

We may disclose aggregated or de-identified information about our users without restriction.

We may disclose personal data that we collect or you provide:

• To our subsidiaries and affiliates to deliver services or facilitate the provision of services to you
• With your consent
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others

Your Rights and Choices

Accessing and Correcting Your Personal Data

You may send us an email at [email protected] to:

• Request access to or correction of any personal data we hold about you
• Delete personal data you have provided to us
• Object to or request restriction of processing of your personal data
• Withdraw consent at any time where we rely on consent to process your data (note: this does not affect the lawfulness of processing before withdrawal)

You also have the right to lodge a complaint with the relevant Data Protection Authority.

Data Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure.

Your personal data will be retained for as long as required for the purposes described in this Privacy Policy or as necessary for compliance with statutory obligations and for resolving any disputes.

The safety and security of your information also depends on you. You are responsible for keeping your password confidential. Please do not share your password with anyone.

Please note: The transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted through our App. Any transmission of personal data is at your own risk.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material modifications, we will notify you via an in-App alert the first time you use the App after we make the change. All changes are effective immediately when posted.

Contact Us

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Email: [email protected]